Help from the Non-Discrimination Ombudsman
The Non-Discrimination Ombudsman aims to help those who contact the Ombudsman as well as possible within the limits of the resources. If the Ombudsman does not take action personally in your case, the customer service can advise you on where to find help. An experience of unfair treatment does not always constitute discrimination. The Ombudsman cannot repeal decisions made by other authorities, either.
According to law, the Non-Discrimination Ombudsman has the right to consider which measures the Ombudsman will take based on the contact. The aim of the Ombudsman is to ensure that equality is realised as extensively and for as many people as possible in Finland. The Non-discrimination Ombudsman receives more than 1,000 contacts per year. When responding to these complaints, the Ombudsman directs the resources to cases with special significance in principle; their resolution may also be significant to others in a similar situation, or for preventing discrimination in advance.
If necessary, the Office of the Non-Discrimination Ombudsman refers people to a different authority that is competent and appropriate.